Digital product concerns
Please contact us if your digital download is missing, defective, inaccessible, incorrect or materially not as described. We will review the issue and, where appropriate, provide a corrected file, replacement or refund in accordance with applicable consumer rights.
Cancellation rights
Digital content may be subject to different statutory cancellation rules than physical items. Any loss of a cancellation right only occurs where permitted by applicable law and where legally required consent or acknowledgement has been obtained.
Nothing in this policy limits rights that cannot legally be excluded.
How to make a request
Email support@chidogear.com with your order number, purchase email, product name and a description of your concern. Please never send a full payment-card number or password.
Approved refunds
Where a refund is approved, we normally issue it using an available original payment method. Posting times vary by provider and financial institution.