Answers without the guesswork.
Learn about digital file formats, downloading, product availability, usage rights and support.
Frequently asked questions.
Select a question to view the answer.
What does ChidoGear sell?
Our catalogue includes digital spreadsheets, planners and guides. Specific inclusions and formats are described on each product page.
Are downloads physical products?
No. Digital products are supplied electronically and do not involve physical shipping.
How will I access my files?
For an available downloadable product, follow the instructions shown after checkout or in the confirmation email.
Which software should I use?
Check the listing for exact formats. XLSX needs compatible spreadsheet software and PDF requires a PDF reader.
Can I share or resell the files?
Not unless the stated product licence expressly allows it. See our licence terms for more information.
What if a download doesn’t work?
Contact support@chidogear.com with your order reference and a description of the problem.
Can I request a refund?
Contact us about defective, missing or materially misdescribed files. Requests are reviewed under applicable law and our refund policy.
Are preview products available now?
Items labelled preview or in preparation are not offered for checkout until the product and delivery setup is ready.
Still have a question?
Our support team can help with product and order enquiries.