RETURNS & EXCHANGES
Basic Refund Policy
- There are 3 types of items Ouzod sells, and all 3 have slightly different Refund Policies:
- Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
- For all applicable returns, please send to:
What do I do if I received the wrong item or my item is defective?
- If this happens, we are truly sorry. Please email us at support@ Ouzod.com and tell us your order number and how we messed up.
- We will take care of you and cover all costs of getting you the right item. We will send you a new item and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is $4.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.
Do you ship internationally?
- Yes we do!
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at support@Ouzod.com.
How long does it take for an order to arrive?
- This depends on the product ordered. Most of our items products are printed/manufactured on demand. It typically takes about 7-10 days to get your item printed, shipped, and delivered. All item ship from our US print facility and travel via UPS to your address, tracking numbers available.
- For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
- If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
- Where do your other items come from?
- Ouzod is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at support@Ouzod.com and we'll get back to you right away.